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FAQ

General FAQ

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What are the store’s business hours?

We are open Monday through Friday 8am to 5pm CST with the exception of the following:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas 
How do I contact Customer Success?

We are available during store hours, and we can be reached by email at store@amymyersmd.com or by phone at 512-271-0424. We strive to return all emails within 24 hours Monday through Friday, and will be answered during business hours in the order they are received.

Am I able to use multiple promo codes at once? Can I use a promo code on a sale item?

Only one promo code can be used per order. Please note that if there are any discounted items in the cart, promo codes will not apply to your cart, except for select and specified promo codes.

How do I make adjustments to my order?

At this time, we are unable to allow adjustments, or edits to existing orders. You will need to place a separate order for the desired item, or cancel the order with Customer Success before it ships by giving us a call, or emailing us. After cancelling, you are free to reorder whatever you’d like.

How do I login to my account?

Your store account can be accessed by heading over to the store site at store.amymyersmd.com and clicking “Login” in the top right hand corner of the store’s homepage. If you are having trouble remembering your password, please be sure to go through the lost password prompts by clicking “Forgot your password?” on the login page.

If your login attempts result in an error informing you that your account does not exist, please be sure you have activated your account by clicking “Activate” in the top right hand corner of the store’s homepage.

If you continue to have trouble, please contact Customer Success during business hours.

How do I access my program?

Login at members.amymyersmd.com. Once you have logged in successfully you will want to click on “My eCourses”. To begin the course, click on the lime green title. You can move through the program at your own pace and are able to review it at any time. We have step-by-step photos of how to access your program by visiting this link: amymyersmd.com/2018/01/how-to-access-your-program/.

Do you accept health saving cards or flexible spending cards?

At this time we do not currently accept health savings accounts (HSA) or flexible spending accounts (FSA). Alternatively, some providers of these benefits may reimburse you for out-of-pocket eligible expenses such as prescription supplements. You will need to contact your HSA or FSA provider to see if that would be an option for you.

Do you offer Military, Senior, or Wholesale discounts?

At this time we do not offer any military, senior or wholesale discounts. If you would like to setup a wholesale account with us, please reach out to wholesale@amymyersmd.com. We recommend signing up for our newsletter at amymyersmd.com to stay up to date on upcoming promotions and sales, and to snag the occasional discount code. For more questions, please feel free to reach out to our Customer Success team.

How do I find a functional medicine physician in my area?

We recommend referring to the Institute of Functional Medicine (IFM.org) to try and find a functional medicine physician in your area.

What is Subscribe & Save?

Subscribe & Save is an option customers have to set up recurring orders on select products. This option allows you to get your favorite products delivered to you on a month to month basis at a 10% discount. You must have an account to set up Subscribe & Save.

How do I manage my Subscribe & Save?

If you wish to cancel or modify your Subscribe & Save Schedule, you must contact the store for assistance at 512-721-0424. 

Where do I get my bonus gifts for purchasing the book?

To receive your bonus gifts for purchasing Dr. Myers’ books, you must enter your receipt number, first name, and email address using the following links below...

The Autoimmune Solution
The Thyroid Connection
The Autoimmune Solution Cookbook

Shipping FAQs

Do you ship internationally?

Please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. Amy Myers MD is not liable for any losses, damages, additional fees caused or accrued by customs or otherwise, or delays by delivery services. Amy Myers MD is not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk. Please see the below countries we are unable to deliver to per their customs laws and restrictions:  Mexico, Germany, Spain, Austria, Sweden, Poland and South Africa.

When will my order ship?

We endeavor to ship all domestic orders within 1-2 business days of receipt. Overnight, 2-day and 3-day shipping exclude weekends.

Overnight orders placed prior to 11am CST arrive the next business day. Overnight orders placed before 11am CST Friday will arrive Monday. When your order ships, we email you a notification of shipment, which will include your order’s tracking information. Please refer to our Shipping and Delivery terms for more information.

Return/Refund FAQs

How do I request a return?

Shopping is risk-free with my 30-day return guarantee. I stand behind all of the products I carry in my store. If for any reason you are not satisfied with your purchase, simply send the unused portion back to me, and we will refund your money. Items not eligible for return include Chewy Chocolate Paleo Bars, Mint Joy Fiber Bars, Coconut Joy Fiber Bars, Collagen and Paleo Protein Packets and Boxes, eCourses and eBooks, discontinued products, and partial kits; if you wish to return a kit, it must be returned in its entirety.

To initiate a return, please contact our Customer Success team at 512-721-0424 or store@amymyersmd.com to receive a return shipping label. Return labels cost $7.99 and will be deducted from your refund amount once processed. You must use the return label provided by us in order for us to process your return, or we will not be able to refund your order.

Original shipping charges are never refundable.

How do I get my refund?

You will be refunded back on the card or PayPal account you used to purchase the original order. Refunds will be issued for returns weekly in accordance to our return policy.

Refunds can take 3-5 business days to show as processing on your account. However, you will always know when a refund is issued as you will be notified via email.

What if there was an issue with my order?

If there is an error in your order or with receiving your shipment, please contact us within 90 days of your order date and we will correct your order as soon as possible.

Product & Ingredient FAQs

Where can I find the Supplement Fact/Product Ingredients label for a supplement?

You may find nutritional information and any allergen warnings by visiting the product page for the specific supplement. Listed in the “DESCRIPTION” tab we will include any allergen warnings for this product. Listed in the “PRODUCT INGREDIENTS” tab you will find the complete nutritional information label.

Do you offer any vegan/vegetarian friendly protocols?

We do not currently offer any exclusively vegan/vegetarian friendly protocols. All recommended 30-day meal plans include animal proteins, which can lead to quite restrictive diets with respect to vegetarians and vegans. Our Comprehensive Elimination Diet is the only program that includes a 7-day sample vegan/vegetarian meal plan.

Will my prescribed medication negatively interact with Amy Myers MD supplements?

We are not healthcare practitioners, therefore, we are not aware of any contraindications, but you can always check the product page for any warnings in particular. It is best to consult with your prescribing physician, or local pharmacy manager, to ensure that what you are ordering can be taken with your prescribed medication safely.

Can I take Amy Myers MD supplements if I am pregnant or nursing?

On each product page in the product description FAQs, we specify if the product is safe if you are pregnant or nursing. If you have any additional concerns, it is best to consult with your physician.

Are Amy Myers MD products dairy-free?

All of our products are dairy-free with the exception of Immune Booster Powder. You can always take a look at the allergen info on each product page in the description of the product, or check the ingredients by clicking on the “Product Ingredients” tab.

Are Amy Myers MD products wheat and gluten-free?

All of our products are wheat and gluten-free. You can always take a look at the allergen info on each product page in the description of the product, or check the ingredients by clicking on the “Product Ingredients” tab.

Are Amy Myers MD products soy free?

All of our products are soy free. You can always take a look at the allergen info on each product page in the description of the product, or check the ingredients by clicking on the “Product Ingredients” tab.

Are Amy Myers MD products egg free?

All of our products are egg free with the exception of our Complete Enzymes Capsules. You can always take a look at the allergen info on each product page in the description of the product, or check the ingredients by clicking on the “Product Ingredients” tab.

Are Amy Myers MD products non-GMO?

All of our products are free of GMOs. You can always take a look at the “Does Not Contain” section in each product’s Product Description.

What is the shelf life of my Amy Myers MD supplement?

Some of our products have a manufacturer date, while some have expiration dates. For the most part, our products have about a 2 year shelf life. Therefore, it is safe to assume that a product with a manufacturer date is good for at least 2 years out from that printed date. If you would like more clarification on your product’s shelf life, please contact Customer Success during business hours.